How to turn off captions xfinity

Feb 2, 2022 · rmswenson747. i found that the firestick has a default setting to always turn on closed caption if available on the playing video. it is under firestick>settings>accessibility>closed caption. i believe that the many people having this problem on different devices are blaming the xfinity app, when the solution is actually in the media player device.

Streaming Xfinity. Recent closed captioning was somehow turned on - just for Xfinity. Given the steps involved (going to the gear, accessibility, etc), it seems like it’s a system malfunction. We’ve tried multiple times to turn it off, but that option doesn’t appear. We’ve made a number of changes to try and get rid of or minimize it ...1. While watching a show on your phone or tablet, tap the Settings icon, which looks like a gear. 2. In the Settings dropdown, swipe the Subtitles button to the right to turn it on. 3. Then choose ...Ensure you are first signed in, then you will see an icon at the top right of your page. From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'. Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will ...When watching Xfinity Stream on a mobile device, turn CC on or off in a program by clicking on the Caption icon. How can I adjust the text size of Closed Captioning when watching Xfinity Stream online? Within the Xfinity Stream portal, the caption text can be adjusted to small, medium and large sizes. To customize your captions from Xfinity ...When you press the B button twice on your remote (also known as your Accessibility Shortcut), Xfinity Flex will turn on Voice Guidance by default. To change ...Apr 22, 2024 · Comcast provides closed captioning options for their television services. Please note that the steps may vary depending on the specific model of your Comcast set-top box or the type of device you are using. 1. Access the Menu: Use your Comcast remote to access the main menu or settings on your TV. How to turn off Disney Plus subtitles on Xbox One. Step 1: Once your movie or show is going, use your controller to click the Down button. Step 2: A Dialogue icon should appear. When it does ...Press and hold the microphone (Mic) button and say “accessibility” into the Xfinity Voice Remote. Press OK or the center button between the arrows to toggle CC On or Off. If choosing On, then proceed to Closed Captioning Options and select your preferred settings (font size, color, and formatting).

Mar 4, 2024 · Step 1: Closed Captioning Options. Click the “ Settings Icon ” (gear icon), navigate to “ Accessibility “. On the Accessibility page, click “ Closed Captioning Options “. Click the “ Customize ” button. I have 1 more try and if that doesn't work we will take a look at your account. Tap the B key on your remote to open the Accessibility Settings screen again. Tap B again to reopen the On/Off menu. Press OK to turn Voice Guidance off. Please let us know if this option fixes it or not.Click on the "CC" icon to turn on closed captioning. Click on "CC" again to turn it off. Hover over the video with your mouse to bring up the progress bar & options. Click on the small speech bubble icon in the lower right. Choose the 'on' option to switch on closed captions. You can also adjust the size of the closed captions by choosing the ...1.4K Messages. @DannieRachel Thank you for letting us know you are experiencing issues with closed captioning. Have you tried to toggle the closed captioning off and on to see if that helps fix the issue? I no longer work for Comcast. 1 year ago. 0. Start Here. Closed caption is set to "On" but keep turning theselves off. They used to work fine.Comcast's new streaming offering for Xfinity customers, NOW TV, is $20/month and includes Peacock, 40+ live channels and 20+ FAST channels. Comcast announced Tuesday its new stream...Here's what you need to do: Open the Max app on your device. Select the movie or show you want to watch. Once you're watching something, tap on your screen. Tap the Audio and Subtitles button. It's the speech bubble icon in the top-right corner. Under Subtitles, choose the language you want for your subtitles.

1.1K Messages. @user_jbd0jq - Our Digital Care Team can help get this issue resolved. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address, so we may further assist you with Starz ...Off-captions do not appear. How to turn off Subtitles on ESPN Plus on Firestick. Play your video on Fire TV. Select the subtitles (CC) icon. … Navigate to the subtitles icon on the Fire TV remote and click on it. The screen will automatically turn black, which means the subtitles have been turned off. How to turn off closed captioning on …Launch the content you would like to watch. Pause the content to make the navigation bar appear. Click up on your remote and then click right to the text bubble icon that says "Audio & Subtitles". Then select the subtitle option you would like to use. You may have to click a button to select this choice and allow 30 seconds for the subtitles to ...Launch the Netflix app on X1. Select the movie or TV show you want to play. While the movie or TV show is playing, press the down arrow button on the Xfinity Voice Remote. Select the option at the bottom of your screen, or select Other for a full list of options. Use the up and down arrow buttons on the remote to find your preferred audio or ...

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Turn Captions On or Off Using the X1 Accessibility Settings Menu. To access Accessibility Settings : Press the B key on your Xfinity remote to reach Accessibility Settings. Press OK to toggle Closed Captioning On or Off. If choosing On, then proceed to Closed Captioning Options and select your preferred settings (font size, color and formatting). Once you have located the option to disable closed captioning, select it by pressing the “Enter” or “OK” button on your remote. After selecting the option to turn off closed captioning, you may see a confirmation dialog or prompt. Confirm your selection by choosing “Yes” or “Disable.”. With these steps, you have successfully ...Hello LisaStapleton1, I will be happy to help you solve this problem. To deactivate or activate the subtitles from the computer. Click Settings.To turn the subtitles or closed captioning on or off on your Peacock iPhone app, make sure to follow the steps below: Open the Peacock app and click on a show or movie to watch it. Using your finger, gently pull up to see the playback options at the bottom. Click on the icon named “text bubble,” which is, in this case, the subtitles button.

Get to know the features and functions of the XR2 and XR5 remotes used with Xfinity X1. The XR2 and XR5 remote controls are redesigned to improve the Xfinity TV viewing experience. These remotes are smaller and easier to handle, putting the buttons you use most often within easy reach. Plus, there are fewer buttons so you can quickly find the ...In these situations where you do not have the option to turn on Closed Captions in the app, you will need to use your TV's setting for Closed Captioning. If you have an insignia TV you can find the instructions below:Phone or tablet Computer TV device. To change subtitles, closed captions, or audio: Start watching something and then pause playback. Choose the Audio and Subtitles icon . Do one of the following: Subtitles: Under Subtitles, choose a language or Off. Closed captions: Under Subtitles, choose a caption language (e.g., English - CC) or Off.A group of senators has raised concerns that Comcast is still charging customers for modems they don't actually have. By clicking "TRY IT", I agree to receive newsletters and promo...4 years ago. This is also happening to me on my TV. Closed Captioning is set to ON under device preferences but still turns off. I end up having to go to the bottom of the screen and selecting CC again to turn it on. Started a few weeks ago. Very annoying.The easiest way to turn audio description on or off is to use voice control. While watching full screen video, press and hold the voice control button on your Xfinity Voice Remote and say "audio description." The voice control button is the third button up from the OK button in the center of the remote. It is a slightly indented rectangle.Go to On Demand and click on "HBO Max app is now on X1" Wait a while and when a movie or whatever shows up, click to the left of the screen. You will see a black vertical bar with settings at the bottom. Click on that and then on Closed Captions at the top of the screen. Now you'll get options for those captions: size, color, etc.When watching Xfinity Stream on a mobile device, turn CC on or off in a program by clicking on the Caption icon. How can I adjust the text size of Closed Captioning when watching Xfinity Stream online? Within the Xfinity Stream portal, the caption text can be adjusted to small, medium and large sizes. To customize your captions from Xfinity ...Peacock can be a little different when it comes to turning that feature off. I have listed some instructions below, try them and let us know if it works! While playing video on Peacock, press down on your remote control and move to the left until you get to the rectangular icon. Now, press OK when it turns yellow.Open the Amazon Prime app on your smartphone or tablet. Choose the desired movie or TV show you want to watch. Start playing the content by tapping on it. Tap on the screen to reveal the playback controls. Locate the “CC” or closed captioning icon among the controls. Tap on the “CC” icon to disable closed captioning.

Oct 18, 2021 · iOS and Android devices. Step 1: While watching a video, tap the screen. Step 2: Tap the Audio & Subtitles button, located in the upper-right-hand corner of the screen. Step 3: Tap the CC button ...

3 years ago. Okay, so I hit the pause button and then the down arrow. Works with other on demand and streaming channels. Peacock still doesn't work by this method. I have tried hitting the center button on my xf1 remote and then using the left arrow. I have tried pause and using the left arrow.Are you worried about the safety of your online activities? There’s a number of ways to keep yourself safe while you’re using your Xfinity internet, and we’re here to help you out ...To enable closed captions/subtitles on supported mobile devices: During playback, tap the Settings icon. Tap Auto, On, or Off under Subtitles & Captions. Tap the X to save your preferences and resume playback. Web. To enable closed captions/subtitles on Hulu.com: During playback, click the Settings icon.In today’s digital era, streaming platforms have become a popular choice for entertainment enthusiasts. Peacock TV, a leading streaming service, offers a wide range of captivating ...Turn Closed Captioning On and Off on Your HD TV Adapter; Which TV Boxes Support Closed Captioning? Accessibility Features in the Netflix App on Xfinity X1; Xfinity Flex Accessibility Options; Set Accessibility Options with the Xfinity Stream Portal; Accessibility Options in Xfinity Stream App for Apple Devices; Accessibility Options in the ...Slide down on the trackpad. Step 3. Navigate to the subtitles button and choose to turn on or off. Method 2: Using Subtitle Settings. Step 1. Open Apple TV and choose the settings icon. Step 2. Go to " Accessibility " > " …Press the Xfinity button on the remote control. Using the right arrow, navigate to the settings gear icon. Using the down arrow, navigate to the Languages menu. Press Ok to …

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Clear caption phones have become increasingly popular among individuals with hearing loss or those who rely on captions to communicate effectively. These phones are designed to dis...Thank you for posting your Peacock question here. While watching a program that has closed captions enabled, hit the OK button on your Xfinity remote to pause it. …If you are on a Roku device, you may have to change subtitle settings directly on the Roku menu to get them turned off. Step 1: Using the Roku remote, choose the Home button, then choose Settings ...Choose the Audio and Subtitles icon . Do one of the following: Subtitles: Under Subtitles, choose a language or Off. Closed captions: Under Subtitles, choose a caption language (e.g., English - CC) or Off. Audio: Under Audio, choose a language (to turn off narration, choose your preferred language). Press the back button to save your changes.Since we have received our new box, almost every time we pause the tv the captions turn off. We have to turn them back on each time. ... • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line ...Feb 6, 2022 · Open the Xfinity Stream app and try one more time if it solve the issue. For your reference, this is another way to turn off the closed captioning. Start playing the video. Press the Menu button on your Fire TV remote or the Fire TV App. Select Subtitles. Select the On button under Subtitles. Select from the options on-screen to turn captions off. In today’s digital age, accessibility is more important than ever. Companies that value inclusivity strive to ensure that their products and services are accessible to individuals ...Jul 5, 2020 · 24.6K Messages. 4 years ago. @l_gregory2011 wrote: That is what I am saying. The closed caption on the gear setting is being automatically turned on. I have to turn it off for each show. See the next reply form Metro11. It did not happen until that last IOS app update. That is why I think it is a bug in the app. Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services.As members of the Digital Care Team here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more.. Community Specialists will provide official support between the hours of 6:00am - … ….

We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. By selecting Accept all, you consent to our use of Cookies.Thank you for posting your Peacock question here. While watching a program that has closed captions enabled, hit the OK button on your Xfinity remote to pause it. …There are several ways to reset a Comcast cable box. Sometimes, issues with a Comcast cable box, such as not processing a proper cable signal, can be resolved by turning the box of...There is no "OK" button to exit the feature. Selecting exit just zaps you out of the movie and when you go back in the subtitles are still on. Waiting for the selction to return to the movie does not work as it just stays on for minutes. Very annoying. Any idea of why this is happening would be most appreciated.Aug 8, 2023 · Use the arrow keys on your remote control to navigate through the subtitle settings options. Find the option that allows you to toggle the subtitles on or off. This option is typically labeled “Enable Subtitles” or “Display Subtitles”. To turn off the subtitles, select the “Disable” or “Off” option. This will disable the display ... iOS and Android devices. Step 1: While watching a video, tap the screen. Step 2: Tap the Audio & Subtitles button, located in the upper-right-hand corner of the screen. Step 3: Tap the CC button ...Certain apps, like Netflix or HBO Max, have their own settings when it comes to using closed captions. This means that if you have already turned them on in the TV menu, they will also have to be turned on in the respective app menu if you wish to use them. The same applies to Consoles and Set Top Boxes. The settings on the TV menu will not ...Dec 2, 2023 · Click the "Direct Message” icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Type your message in the text area near the bottom of the window. • Press Enter to send your message. I have 1 more try and if that doesn't work we will take a look at your account. Tap the B key on your remote to open the Accessibility Settings screen again. Tap B again to reopen the On/Off menu. Press OK to turn Voice Guidance off. Please let us know if this option fixes it or not. How to turn off captions xfinity, Hey there, user_3j6ncs, thanks for reaching out through Xfinity Forums regarding your Xfinity Stream app. We want to ensure that the Close Captions are not on if you do not need them. We want to ensure that the Close Captions are not on …, There are several ways to reset a Comcast cable box. Sometimes, issues with a Comcast cable box, such as not processing a proper cable signal, can be resolved by turning the box of..., Click the "Direct Message” icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Type your message in the text area near the bottom of the window. • Press Enter to send your message., Aug 17, 2016 ... How to turn on and off Closed Captioning on Xfinity X1 box., Step 4. Use the left or right arrow buttons to disable the Closed Captioning feature in the cable box. References. Tips. Writer Bio. Closed captioning is an on-screen textual translation of a video's audio component. Closed caption descriptions can be turned on or off by the viewing audience through the viewers TV set or cable box., Updated. 3 years ago. 6.4K. 2. 0. 2. Responses. Accepted Solution. MNtundraRET. +36 more. Gold Problem Solver. •. 5.9K Messages. 3 years ago. While watching a streaming movie, etc., press the select button on remote. You will see a command line under picture. Select the CC icon to turn "On" or "Off" for closed captioning. 0. 1. Accepted Solution., To enable closed captions/subtitles on supported mobile devices: During playback, tap the Settings icon. Tap Auto, On, or Off under Subtitles & Captions. Tap the X to save your preferences and resume playback. Web. To enable closed captions/subtitles on Hulu.com: During playback, click the Settings icon., Oct 18, 2021 · iOS and Android devices. Step 1: While watching a video, tap the screen. Step 2: Tap the Audio & Subtitles button, located in the upper-right-hand corner of the screen. Step 3: Tap the CC button ... , Caption on and off on xfinity remote. The Cable Doctor & Crypto educator. 7.7K subscribers. 260. 32K views 3 years ago. How to turn caption on and off with the …, As we age, our hearing abilities may decline, making it difficult to engage in conversations over the phone. Fortunately, technology has provided us with innovative solutions to ov..., Click the CC icon or select the Setting ( gear icon) button. Select the Captions option. Choose a CC track from the list. Click on the Options to adjust how closed captions appear on your screen. As with the phone, just repeat the above to turn off closed captions if you no longer need them on the web., Access the guide's Main Menu. Using the arrow keys, navigate to Setup and press OK/Select on the remote control. Navigate to Closed Captioning Setup using arrow keys and press OK/Select. (On some TV Boxes, this may be called Subtitle Setup instead. You may have to press the down arrow to navigate to the second menu screen to find this item.), 24.6K Messages. 4 years ago. @l_gregory2011 wrote: That is what I am saying. The closed caption on the gear setting is being automatically turned on. I have to turn it off for each show. See the next reply form Metro11. It did not happen until that last IOS app update. That is why I think it is a bug in the app., Choose the Audio and Subtitles icon . Do one of the following: Subtitles: Under Subtitles, choose a language or Off. Closed captions: Under Subtitles, choose a caption language (e.g., English - CC) or Off. Audio: Under Audio, choose a language (to turn off narration, choose your preferred language). Press the back button to save your changes., Hello LisaStapleton1, I will be happy to help you solve this problem. To deactivate or activate the subtitles from the computer. Click Settings. , 1.4K Messages. @DannieRachel Thank you for letting us know you are experiencing issues with closed captioning. Have you tried to toggle the closed captioning off and on to see if that helps fix the issue? I no longer work for Comcast. 1 year ago. 0. Start Here. Closed caption is set to "On" but keep turning theselves off. They used to work fine., In today’s digital age, closed caption services have become increasingly important in enhancing accessibility and inclusivity for individuals with hearing impairments. Closed capti..., 4 years ago. This is also happening to me on my TV. Closed Captioning is set to ON under device preferences but still turns off. I end up having to go to the bottom of the screen and selecting CC again to turn it on. Started a few weeks ago. Very annoying., I'm glad you asked this question, it's incredibly important to be able to see the closed captions! This link explains how to customize them, including the font size. I hope that helps! 1. CCOtariG. • 3 yr. ago. This post was marked as solved. Should you experience further issues, please create a new post., To change your Accessibility Shortcut: Go to Settings in the Xfinity Flex main menu. Press OK. Arrow down to Accessibility Settings. Press OK or say "Accessibility Settings" into your Voice Remote. Choose Remote Shortcut and press OK. Select the option you want to assign to your shortcut and press OK., Jun 15, 2022 · Peacock turn off subtitles!!!! 🌺HERE It IS !!!!! Tap middle of main menu bottom diver square or what ever you have with center button and four way scroll arrows ! Click left arrow twice left you’ll see the orange icon with on box click on it it will turn to off a!!!!!!🤔🤫😐😯😬. Months if not watching anything in peacock . , Jun 7, 2021 · CCJessie1. @edwardp. Thank you for posting your Peacock question here. While watching a program that has closed captions enabled, hit the OK button on your Xfinity remote to pause it. Then, scroll to the left text bubble icon and select/click None. Please allow 30 seconds for the subtitles to turn off. , Discovering content on X1 in Spanish language. Voice remote: Your Xfinity Voice Remote understands English and Spanish. Use voice command in the language of your choice to change channels, search for shows, get recommendations and more. The Voice Remote even responds to popular phrases and quotes to help you find the entertainment you love even ... , My TV which has Xfinity and as a member of Amazon prime By chatting and providing personal info, you understand and ... Samsung. I can’t get the close captions to turn off. When I go through the system-access-caption steps …, Turn Captions On or Off Using the X1 Accessibility Settings Menu. To access Accessibility Settings: 1. Press the B key on your Xfinity remote to reach Accessibility Settings. 2. Press OK to toggle Closed Captioning On or Off. If choosing On, then proceed to Closed Captioning Options and select your preferred settings (font size, …, The easiest way to turn audio description on or off is to use voice control. While watching full screen video, press and hold the voice control button on your Xfinity Voice Remote and say "audio description." The voice control button is the third button up from the OK button in the center of the remote. It is a slightly indented rectangle. , Nov 23, 2022 · In this video I show you how to turn Closed Captioning on and off on the Xfinity X1 TV Box. I show you how to get to the accessibility settings menu and turn... , 1.4K Messages. @DannieRachel Thank you for letting us know you are experiencing issues with closed captioning. Have you tried to toggle the closed captioning off and on to see if that helps fix the issue? I no longer work for Comcast. 1 year ago. 0. Start Here. Closed caption is set to "On" but keep turning theselves off. They used to …, Use subtitles and captioning in the Apple TV app. If you prefer specific accessible captions, such as subtitles for the deaf and hard of hearing (SDH), you can set the Apple TV app to show them instead of standard subtitles and captions. You can also customize the look of subtitles and captions. Note: Not all videos include closed captions., Tap on the “text bubble” (subtitles) button and turn the subtitles “On” or “Off.”. It’s the same on Android, it’s very simple: Open the “Android Peacock TV app” and launch the content you want. Pull up the playback options with your finger. Tap on the “text bubble” (subtitles) button and turn them “On” or “Off.”., Launch the Netflix app on X1. · Select the movie or TV show you want to play. · While the movie or TV show is playing, press the down arrow button on the Xfinity ..., Troubleshooting issues with audio or captions and subtitles. If it turns out that we don’t have the audio language, captions, or subtitles you’re looking for, you can let us know through our feedback form at the bottom of the page. If you notice any errors with audio, captions, or subtitles while streaming, try the troubleshooting steps below:, There are several ways to reset a Comcast cable box. Sometimes, issues with a Comcast cable box, such as not processing a proper cable signal, can be resolved by turning the box of...